Job Opportunities

HomeSight is seeking a Customer Experience Specialist.

HomeSight is a non-profit community development corporation committed to building strong, vibrant communities through homeownership, economic development, and neighborhood revitalization. 

We are a non-profit leader creating sustainable homeownership
opportunities for low- and moderate-income families by developing affordable
housing, providing first-time homebuyer education, and counselling, and making
home loans to qualified buyers. We work closely with multicultural residents
throughout the state of Washington to foster equitable economic development.

Position Summary

This position will support the Lending Originations Department and Homebuyer Education Department with the duties below, and others as assigned or needed.

This is a fast-paced role that will provide the right candidate with the opportunity to grow and develop their customer services skills while becoming an integral part of our operations.

Our ideal candidate will have experience providing excellent customer service in a lending or financial education environment.  Experience with Salesforce, Encompass, and/or Microsoft Office Suite is ideal.

While the skills listed above are ideal, they are not all necessary to be successful at HomeSight.

We firmly believe that the right candidate, who brings the most necessary of skills can learn and grow while on the job.

Essential duties include but are not limited to:

·        First point of contact for lending, homebuyer education, and referral clients.

·        Primary contact and support for web portal profile creation, class registration, counseling appointments, and service line setup.

·        Front desk support for Homeownership Center clients.

·        Backup to the Loan Originator Assistant for lending client follow-up and communication, as needed.

·        Establish and maintain client files and records.

·        Ensure customer privacy, security of files, and appropriate handling of sensitive information.

·        Passionate about delivering excellence in customer service.

·        Able to communicate with empathy and clear understanding of diverse communities.

·        Demonstrated patience and professionalism when interacting with both internal and external customers.

·        Works with a strong sense of urgency and responsiveness.

·        Detail oriented, strong organizational skills, and ability to prioritize and manage time.

Requirements:

·        Customer service experience

·        Hight School diploma or equivalent

·        Effective verbal and written communication skills

·        Highly organized with the ability to problem solve and prioritize workload.

·        Working knowledge of Microsoft Office programs.

·        Desire to be part of a team environment and go the extra mile when needed

Preferred skills:

·        Experience working in a lending and/or financial education environment

·        Experience with Salesforce

·        Bilingual – Spanish

Reports to: Homeownership Center Manager

Classification: Full-time, Non-Exempt

Compensation: $50,575- $59,602

Benefits: Health, Dental, Vision, Long and Short-term disability, Life Insurance and a 403B Retirement Plan. 10 days of annual vacation accrual, 13 paid holidays, 2 personal days, paid sick leave, unlimited ORCA transportation pass, and an Employee Wellness program.